IVR and phone system prompt templates

Welcome to [Company name].

Welcome to [Company name]. Your call may be recorded to help us improve our service.

Hello, and thank you for calling [Company name]. Please listen to the following options so we can direct your call.

Welcome to [Company name]. Türkçe için lütfen dokuza basınız.

Note: Produce the Turkish part in a separate paragraph with a multilingual voice that can read Turkish.

For sales and product information, press one. For technical support, press two. For billing and payments, press three. To speak to a customer representative, please press zero.

To check your order status, press one. For returns and exchanges, press two. For payments and billing, press three. To speak to a customer representative, press zero.

To book an appointment, press one. To change or cancel an existing appointment, press two. For information about your test results, press three. In an emergency, please hang up and call the emergency number.

To hear the menu again, press the star key. To return to the previous menu, press the pound key.

Sorry, that selection isn't valid. Please try again.

All of our representatives are currently helping other customers. Please stay on the line; the next available representative will be with you shortly.

Instead of waiting, you can also complete your request quickly through our mobile app or website.

If you'd rather not wait on the line, press one to request a callback. We'll call you back when it's your turn.

Thank you for your patience. Your call is important to us.

Thank you for calling [Company name]. Our call center is open on weekdays from nine a.m. to six p.m. Please call us again during our opening hours.

You've reached us outside our opening hours. You can manage your requests twenty-four seven on our website and mobile app.

Dear customer, due to the public holiday our call center will be closed until [date]. You can complete your request on our website. We wish you a happy holiday.

Everyone at [Company name] wishes you a happy and healthy new year. Our call center will be back at your service on [date].

We're currently receiving a higher number of calls than usual. Your wait time may be longer than normal. Thank you for your patience.

Due to a technical fault in the [area] area, our service is temporarily interrupted. Our teams are working to resolve the issue. If you're calling about this, there's no need to take any further action.

Don't miss [campaign benefit] with our [campaign name] offer, valid until [date]. Visit our website for details.

Dear customer, [Company name] will never ask you for your password, card security code or verification code over the phone. Please disregard any calls requesting this information.

If you were satisfied with our call, press one. If you were partly satisfied, press two. If you were not satisfied, press three. Thank you for your feedback.

Thank you for choosing [Company name]. Have a great day.

Dear customers, don't miss [percentage] percent off all [product group], today only. Our sale items are waiting for you in the [aisle] aisle.

Dear customers, our store will close in fifteen minutes. Please complete your shopping and make your way to the checkouts. Thank you for shopping with us.

Attention please. A child of about [age] years old, wearing [clothing description], is looking for their family. Would the family please come to the information desk.