This is an English translation. If there is any conflict, the Turkish version prevails.
These terms apply to everyone who uses the voicego.net website, Voice Go Studio (voiceover and transcription) and all related services. Where an Enterprise Service Agreement signed with a business customer conflicts with these terms, that agreement takes precedence.
Article 1 – Parties
1.1. Service provider: Mehmet Akif Berat Bigeç (sole proprietorship), Yenişehir Mah. Demokrasi Blv. No: 54 İç Kapı No: A, İzmit / Kocaeli, Türkiye. Alemdar Tax Office. Email: hello@voicego.net. Referred to in these terms as "Voice Go".
1.2. User: any individual or legal entity that visits the website, opens an account or uses the services. A person who opens an account on behalf of an organization confirms that they are authorized to represent it.
Article 2 – Definitions
- Service: converting text into AI speech (voiceover), converting audio and video recordings into text (transcription), summaries, translation, importing text from files and related features.
- Content: text, documents, images, audio and video files uploaded by the user.
- Output: audio files, transcripts, summaries and translations produced with the service.
- Quota: the monthly character (voiceover) and minute (transcription) allowance assigned to your plan.
Article 3 – Account
3.1. Account information must be accurate and up to date. The user is responsible for keeping their password and account secure.
3.2. Newly opened accounts have no quota. Quota is assigned through an enterprise plan or a written agreement.
3.3. An organization's account is used by the people that organization authorizes. The user is responsible for sharing the account with unauthorized people.
Article 4 – Quota and usage
4.1. Every character, including spaces, counts toward the voiceover quota; the length of a recording counts toward the transcription quota. Trying the same text with different voices also uses quota.
4.2. Quota renews at the start of each calendar month. Unused quota does not roll over and cannot be exchanged for money.
4.3. When the quota runs out, additional quota can be requested from your account manager or at hello@voicego.net.
Article 5 – Rights to use the output
5.1. Output produced on accounts with an assigned quota may be used commercially in advertising, broadcasting, training, phone system prompts and products. Voice Go does not charge additional royalties for output.
5.2. The user is legally responsible for the text they voice and the content they upload, and confirms they hold the necessary rights to it.
5.3. The voices and models belong to Voice Go or its licensors. The voices themselves may not be copied or used to train another AI model.
5.4. AI output can contain errors. Transcripts, summaries and translations in particular should be checked by the user before they are published or used for decisions.
Article 6 – Prohibited uses
The service may not be used to:
- Imitate a person's voice without their permission or present output as a real person.
- Create fake calls, announcements or messages in the name of a bank, public authority, company or person; commit fraud.
- Produce political content intended to mislead voters or the public.
- Produce hate speech, incitement to violence, harassment, defamation, sexually explicit content or content that could harm children.
- Infringe anyone's copyright, trademark or personality rights.
- Transcribe recordings of people without their knowledge and a legal basis.
- Attack the system, try to bypass quota or security limits, or use the service through automated tools without permission.
Article 7 – Voice imitation
7.1. Voice Go does not offer voice cloning or custom voices modelled on a specific person. The voices in the service are synthetic.
7.2. Output may not be presented as a real person's voice or as a statement made by that person.
Article 8 – Suspension
8.1. An account may be suspended immediately in cases of fraud, impersonation, attacks on the system or a legal requirement.
8.2. For other breaches, the user is first notified by email and given reasonable time to remedy the breach.
Article 9 – Availability
9.1. Voice Go makes reasonable efforts to keep the service running without interruption. The service depends on the systems of its infrastructure providers and may occasionally be interrupted for maintenance or faults.
9.2. Service level commitments (SLA) are only included in the Enterprise Service Agreement.
Article 10 – Liability
10.1. Voice Go's total liability under these terms is limited to the amount the user paid Voice Go in the 12 months before the event that caused the damage.
10.2. Voice Go is not liable for loss of profit, loss of reputation or indirect damages.
10.3. These limits do not apply to damage caused by Voice Go's intent or gross negligence, or to harm to a person's life or health.
Article 11 – Personal data
Personal data is processed in line with the Privacy Policy. The Data Processing Agreement applies to personal data uploaded by business customers.
Article 12 – Changes to these terms
12.1. Voice Go may update these terms. Material changes are sent to the account email at least 30 days before they take effect.
12.2. A user who does not accept a change may close their account. Enterprise agreements remain in force as signed for their term.
Article 13 – Closing the account
The user may close their account at any time. Projects and transcripts are deleted within 30 days of closing the account; records subject to a legal retention obligation (such as invoices) are kept for the legal period.
Article 14 – Governing law and jurisdiction
14.1. These terms are governed by the laws of the Republic of Türkiye.
14.2. The courts and enforcement offices of Kocaeli (İzmit) have jurisdiction over disputes. Statutory rights of consumers to apply to consumer arbitration committees and consumer courts are reserved.
Article 15 – Contact
All notices are sent to the account email. Notices to Voice Go are sent to hello@voicego.net.