AI voiceover for call center and IVR prompts
IVR (interactive voice response) prompts are a caller's first contact with your brand. With Voice Go you write your welcome, menu, on-hold and after-hours prompts as text, voice them in minutes with an AI voice that fits your corporate tone, and download audio files ready to upload to your phone system. When a campaign, holiday or menu change comes up, you simply edit the text instead of re-recording the prompt.
Who it's for: Call center managers, customer experience teams, telephony administrators
Sample welcome and menu prompt
Welcome to our company. Your call may be recorded to help us improve our service. For card services, press one. For account services, press two. For loan applications, press three. To speak to a customer representative, please press zero.
Voice this script in the studioThe problems with traditional voiceover
Every change means a new recording
Adding a single menu option restarts the whole cycle of voice actor, studio and approvals.
Inconsistent voices across prompts
Prompts recorded at different times by different people leave callers with a fragmented brand experience.
Too slow in urgent situations
Time-critical messages such as outages, weather or high-volume notices can take hours or even days to go live.
What changes with Voice Go?
Updates in minutes
Edit the text and regenerate; the new prompt reaches your phone system the same day.
One voice, one brand
Produce every prompt with the same voice; a prompt added months later sounds exactly like the first one.
Correct pronunciation
Define brand, product and campaign names once in the pronunciation dictionary and they're read correctly in every prompt.
Multilingual service
Create English, German or Arabic versions of the same prompt for international callers.
Transcription · speech → text
Turn your recordings into text, too
Transcribe call recordings for quality assurance, complaint analysis and agent training.
- Turn customer calls into text with speakers separated
- Let your QA team search text instead of listening to recordings
- See each call's topic and outcome at a glance with AI summaries
What can you voice?
- Welcome greetings
- Menu (key press) prompts
- On-hold and queue position messages
- After-hours and holiday messages
- Campaign and announcement messages
- Outage and high-volume notices
How it works in 3 steps
- 1
Write the prompt script
Write welcome, menu and on-hold texts as separate paragraphs in the studio, or start from our ready-made templates.
- 2
Choose your corporate voice
Pick a clear, reassuring voice and set the speed so callers can follow comfortably.
- 3
Download and upload
Download the audio, convert it to the format your IVR accepts and upload it.
Voices we recommend for this use case
Amelia
Smooth and soft
Harper
Clear and articulate
Benjamin
Informative and trustworthy
Listen to samples of every voice in the studio.
Frequently asked questions
What audio format do IVR prompts need?
Voice Go produces MP3 files. Many phone systems require WAV (often 8 kHz, mono) or their own formats; you can convert the MP3 with your phone system's conversion tool or a free audio converter. On the Enterprise plan we can help deliver files in the exact format you need.
How quickly can I change my prompts?
Updating the text in the studio and regenerating takes a few minutes. The total time is usually determined by uploading to your phone system and your internal approval steps.
Are the menu numbers read correctly?
Yes. The safest approach is to spell numbers out ("press one"). You can also add abbreviations and brand names to the pronunciation dictionary so they're read the same way in every prompt.
Will an AI voice sound robotic to callers?
Modern AI voices adjust stress and intonation to the meaning of each sentence, so the flat, robotic effect of older phone system voices is largely gone. You can listen in the studio and compare voices before going live.
Can I use the prompts commercially?
Yes. On all plans, the right to use the generated audio in phone systems, ads and other commercial contexts is included.
Related guides
Other solutions
Start voicing for call centers & ivr today
Let's schedule a 30-minute demo for your team, try Voice Go with your own scripts and prepare a quote that fits your volume.